Predict IT Support Tickets with Machine Learning and NLP

Via supervised, classification techniques in Python.

Garrett Eichhorn
Towards Data Science
11 min readApr 20, 2020

--

source: alesnesetril via unsplash (CC0)

Dealing with high volume IT service requests? Interested in reducing operational costs? Looking to elevate the user experience? Look no further.

This article serves as a guide for data science aficionados to deploy production-level Machine Learning…

--

--